Cancelling or rescheduling at least 72 hours before my event

Only the non-refundable 50% deposit is forfeited, including at exactly 72 hours. No additional cancellation charge applies. Contact us about an available new date and any agreed credit before rescheduling.

Cancelling or rescheduling less than 72 hours / same day my event

Only the remaining unpaid balance of the agreed invoice becomes due; amounts already paid are deducted. Automatic saved-card collection requires separate valid authorization. Booking acknowledgments alone are not authorization. Total collections never exceed the accepted invoice, subject to applicable law and agreed exceptions. A late move is only possible when a chef team and food can be reassigned. Ask us as early as you can.

Cancellation & Rescheduling — most asked about

Plans change.
Here’s exactly how it works.

Plans change—we understand. Because every Sun & Moon Catering event requires advance scheduling, staffing, preparation and purchasing, cancellations and rescheduling are subject to the following policy.

Request cancellation / reschedule All event policies

Policy version 2026.10.21 · effective 2026-10-21. This policy applies to bookings made on or after October 21, 2026. Events already confirmed under earlier terms are honored exactly as booked and are never charged automatically.

The policy

A non-refundable 50% deposit is credited toward the complete agreed invoice. For new private hibachi bookings, the $200 Chef Scheduling Fee is included in that invoice and is never a separate payment.

Cancellation at least 72 hours before the scheduled start, including exactly 72 hours, forfeits only the deposit. No additional cancellation charge applies.

Cancellation less than 72 hours before the scheduled start makes only the remaining unpaid balance of the agreed invoice due. Total collections never exceed that invoice.

Accepting booking terms does not authorize automatic card collection. Charging a saved card requires separate valid authorization; otherwise payment is arranged with the customer. No gratuity or additional fee is authorized by this acknowledgment.

Cancellation charges are non-refundable because food, staffing, equipment, scheduling, and event preparations are committed before the event.

Agreed exceptions and remedies required by applicable law remain in effect. Previously confirmed bookings keep their accepted terms.

The 72-hour deadline is counted from your event’s scheduled start time in Eastern Time (America/New_York).

Policy version 2026.10.21

Your 50% deposit

New bookings require 50% of the complete verified and accepted invoice. A request alone does not reserve a date.

The deposit is non-refundable and credited toward your invoice. The $200 Chef Scheduling Fee for private hibachi is included, never charged separately. Historical bookings retain their accepted payment terms.

At least 72 hours before

No cancellation charge

Cancellation

Only the non-refundable 50% deposit is forfeited, including at exactly 72 hours.
No additional cancellation charge applies.

Rescheduling

Less than 72 hours / same day

Remaining unpaid balance due

Cancellation

Only the remaining unpaid balance of the agreed invoice becomes due; amounts already paid are deducted.
Automatic saved-card collection requires separate valid authorization. Booking acknowledgments alone are not authorization.
Total collections never exceed the accepted invoice, subject to applicable law and agreed exceptions.

Rescheduling

A late move is only possible when a chef team and food can be reassigned. Ask us as early as you can.

Weather policy

Light rain or unfavorable weather does not automatically cancel an event.
If your event is outdoors, please have an appropriate backup plan whenever possible.
If conditions make outdoor cooking unsafe, we work with you to move to an appropriate protected location, adjust timing when operationally possible, or reschedule when appropriate.
Safety takes priority.
Weather does not automatically guarantee a refund. Any refund, credit or rescheduling decision follows this policy and the circumstances of the event.

Vacation rentals & property restrictions

Before booking, please confirm your vacation rental, villa, HOA, resort, community or property permits outside catering, private chefs, hibachi equipment and outdoor cooking where applicable.
A property refusing access or prohibiting the service does not automatically constitute a Sun & Moon cancellation.
Normal cancellation and rescheduling terms apply unless Sun & Moon approves an exception.

If we have to cancel

If Sun & Moon Catering is unable to perform your event for a reason within our responsibility, we contact you promptly.
We provide the remedies required by your booking agreement and applicable law, including returning amounts you have paid for services we cannot deliver.
Customer cancellation penalties are never applied against you when the cancellation is our responsibility.

How to cancel or reschedule

Use the button below. We ask for your booking number, name, event date, whether you want to cancel or move the date, your preferred new date, a short reason and how to reach you.

Your event remains scheduled until Sun & Moon Catering confirms your cancellation or rescheduling request.

Request cancellation / reschedule Contact us

Need to change something?

Talk to us before you cancel.

Contact us about an available new date and any agreed credit. Your accepted invoice, cancellation deadline and applicable law determine what remains due.