Sun & Moon CateringSun & MoonPrivate Hibachi

Cancellation & Rescheduling — most asked about

Plans change.
Here’s exactly how it works.

Plans change—we understand. Because every Sun & Moon Catering event requires advance scheduling, staffing, preparation and purchasing, cancellations and rescheduling are subject to the following policy.

Request cancellation / rescheduleAll event policies

Policy version 2026.10.07 · effective 2026-09-25. This policy applies to bookings made on or after September 25, 2026. Events already confirmed under earlier terms are honored exactly as booked and are never charged automatically.

The policy

The Reservation & Event Coordination Fee is non-refundable.

If your final invoice isn't paid within 3 days of being sent, the card on file is charged automatically for the balance plus a 20% gratuity.

Cancellations made within 72 hours of the scheduled event, including same-day cancellations, will result in a cancellation charge equal to 50% of the full event invoice.

By accepting this policy and completing the booking, the customer authorizes Sun & Moon Catering to charge the applicable cancellation fee to the card securely stored through Square.

Cancellation charges are non-refundable because food, staffing, equipment, scheduling, and event preparations are committed before the event.

For cancellations made more than 72 hours before the event, no additional cancellation charge applies. The Reservation & Event Coordination Fee remains non-refundable.

The 72-hour deadline is counted from your event’s scheduled start time in Eastern Time (America/New_York).

Policy version 2026.10.07

Your reservation payment

The $200 reservation payment secures your selected date and time and allows Sun & Moon Catering to begin event coordination — your date comes off the calendar and your chef and staff are scheduled for you.

This payment is non-refundable, and when your event goes ahead the full $200 is credited toward the Complete Event Setup charge on your final invoice. It is not applied to food, add-ons, the service charge or tax.

More than 72 hours before

No cancellation charge

Cancellation

  • The $200 Reservation & Event Coordination Fee is non-refundable.
  • No additional cancellation charge applies.

Rescheduling

  • Rescheduling is encouraged — your reservation payment moves with you to an available new date.

Within 72 hours / same day

LATE CANCELLATION — 50% charge

Cancellation

  • A cancellation charge equal to 50% of the full event invoice applies.
  • It is charged to the card you saved securely with Square when you booked, and it is non-refundable.
  • The $200 Reservation & Event Coordination Fee is also non-refundable.

Rescheduling

  • A late move is only possible when a chef team and food can be reassigned. Ask us as early as you can.

Weather policy

  • Light rain or unfavorable weather does not automatically cancel an event.
  • If your event is outdoors, please have an appropriate backup plan whenever possible.
  • If conditions make outdoor cooking unsafe, we work with you to move to an appropriate protected location, adjust timing when operationally possible, or reschedule when appropriate.
  • Safety takes priority.
  • Weather does not automatically guarantee a refund. Any refund, credit or rescheduling decision follows this policy and the circumstances of the event.

Vacation rentals & property restrictions

  • Before booking, please confirm your vacation rental, villa, HOA, resort, community or property permits outside catering, private chefs, hibachi equipment and outdoor cooking where applicable.
  • A property refusing access or prohibiting the service does not automatically constitute a Sun & Moon cancellation.
  • Normal cancellation and rescheduling terms apply unless Sun & Moon approves an exception.

If we have to cancel

  • If Sun & Moon Catering is unable to perform your event for a reason within our responsibility, we contact you promptly.
  • We provide the remedies required by your booking agreement and applicable law, including returning amounts you have paid for services we cannot deliver.
  • Customer cancellation penalties are never applied against you when the cancellation is our responsibility.

How to cancel or reschedule

Use the button below. We ask for your booking number, name, event date, whether you want to cancel or move the date, your preferred new date, a short reason and how to reach you.

Your event remains scheduled until Sun & Moon Catering confirms your cancellation or rescheduling request.

Request cancellation / rescheduleContact us

Need to change something?

Talk to us before you cancel.

Most changes — a new date, a new time, a different guest count — can be handled without losing anything you have paid.

Request cancellation / rescheduleContact us